🧾 1. Return Period

You have 30 calendar days from the date you receive the product to request a return or refund.
After this period, returns and refunds will not be accepted .

📦 2. Conditions for Accepted Returns

For the return to be valid, the product must meet the following requirements:

✔ Be in perfect condition , unused and undamaged
✔ Maintain its original packaging and labels
✔ Include proof of purchase (invoice or receipt)
✔ Not have been washed or modified in any way

❗ No returns are accepted for products that:

  • Whether used or showing signs of use
  • They lack their complete original packaging
  • Whether they are intimate or sanitary products, open.

💰 3. Refunds

Once the return has been received and checked:

📩 We will notify you by email whether your request was approved or rejected
. 💳 If the refund is approved, it will be issued using the same original payment method.

👉 Refunds are usually processed within 5–10 business days of approval ✔️

🚚 4. Return Shipping Costs

Return shipping costs will be borne by:

🔹 The customer, if it’s a change of mind or size
🔹 Labubu Official , if the product arrived defective, damaged or incorrect

In case of return due to a defect or error on our part, you will receive shipping instructions at no additional cost 💟

🔄 5. Product Exchanges

If you wish to exchange your product for:
✨ Another size
✨ Another color
✨ Another model

Simply return the item under this policy and place a new order.
👉 If you’d like to combine this with direct support, write to us and we’ll help you 📬

📝 6. How to Request a Refund

To request a refund, follow these steps:

  1. Send an email to 📧 support@labubuofficial.es
  2. Includes:
    • Order number
    • Full name
    • Reason for return
    • Product photos (if applicable)
  3. Our team will respond with detailed instructions 🔧

🛡️ 7. Legal Guarantee

In addition to our commercial policy, your rights are protected by current consumer regulations in Spain and the European Union. This includes protection against defective or non-conforming products. 📜

📞 8. Contact

Do you have questions or need help?
📧 Email: support@labubuofficial.es
🌐 Visit us at: https://labubuofficial.es/